2026-06-26
Enterprise Agent Evaluation Playbook
Turning Agent evaluation from subjective trial into replayable, layered, release-gating engineering.
Why
Enterprise Agent launch risk comes from several layers: model output, tool side effects, business permissions, and human fallback. Final-answer checks cannot cover all of this.
Playbook
A practical evaluation system needs at least three layers: offline replay sets, online staged metrics, and human review samples. Replay blocks obvious regressions, online metrics observe real distribution, and human review discovers new failure categories.
Operating Rhythm
Classify new badcases weekly and promote valuable examples into the golden set. Run fixed evaluations before each release, and after incidents, add missing assertions back into the evaluation harness.